Patients Rights

Patients have a right to expect -

• To be treated in a polite, respectful and courteous manner
• To have safe and up-to-date medical care
• To have telephone calls answered promptly
• Ideally, to be seen within 10 minutes of your appointment time
• To get an explanation if you are kept waiting more than 20 minutes for your appointment
• To obtain a consultation with a doctor for a complete health check if you are aged between 15 and 64 and have not been to the surgery for more than three years
• To obtain a consultation with a doctor for a complete health check if you are aged over 64 and have not been to the surgery for more than a year
• To choose a named healthcare professional for general treatment or for a particular condition, such preference to be recorded in writing